Effective: September 1, 2010
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise.
Non-returnable goods consist of the following:
Products shipped in error by us are subject to 100% credit on the return of the product(s) if returned in original condition. We must be notified of error within fifteen (15) days of receipt of product and returned within thirty (30) days of receipt.
A 20% restocking fee will be charged for the return of product(s) ordered in error. Customer must notify us within fifteen (15) days of receipt of product and must be returned in its original condition. Refrigerated product is not eligible for return.
All returns must be authorized in writing by our Customer Service Department. Products subject to return goods credit must not be destroyed without prior written authorization from us. We reserve the right to inspect all returns prior to issuing credit and its decision is final concerning the determined value of returned goods.
Canceling an Order
In the event that you need to cancel an order placed online, please email to firstname.lastname@example.org immediately. If we are unable to stop your order from being shipped, customer may return it using the procedures listed above.
Even exchange or credit will be allowed for loss or damage evident at time of delivery if noted on the carrier's delivery receipt and reported to us within five (5) days. Concealed loss or damage must be inspected by carrier within fifteen (15) days after delivery and carrier's inspection report must be forwarded to us.
Our policy strictly prohibits any sales representative or any other employee from giving samples or stock packages to any customer to replace merchandise. All returns must be made according to this return policy.
In the event of a confirmed product failure, a recall initiated by us, or a recall ordered by a government agency, we agree to pay reasonable costs incurred by the account in performing recall services requested by us. All other recall costs shall be borne by customer.
We warrant that at the time of shipment the product(s) shall:
WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, IRRESPECTIVE OF WHETHER ATTRIBUTABLE TO BREACH OF WARRANTY.